Good listening is frequently among the list of most effective ways to engage others.  Many people are skilled at active listening.  With active listening, the listener makes eye contact, nods their head or says “uh huh” to show that they are listening and understanding, and the listener repeats back key phrases or ideas to the listener, to almost prove they were listening. 

The below example is a fun way to show the difference between listening and active listening:

Deep listening takes the listener even farther than active listening does, to a place where the listener listens not only to understand, but to help the speaker uncover a better understanding of what they are saying or how they are feeling.  Please watch this video that explains what deep listening is:

When you think of the first clip, what would deep listening have looked like?  What were the messages beyond the words that were trying to be communicated and that were missed?